Cuba travel terms and conditions

Cuba Explorer, Global Relation’s Cuban partner, is licensed by the Office of Foreign Assets Control (OFAC) under section 31 CFR §515.572(a)(1) to send Americans to Cuba legally.

Tour deposit. After registering for a tour and paying a deposit, you have a 48-hour grace period to cancel your tour registration. If you cancel within 48 hours, your deposit will be returned in full.

Final travel payment is due 30 days before tour start date.

Notice of cancellation must be received by email.

Cancel for any reason up to 15 days before arrival. All payments received, less your deposit, are fully refunded if you chose a hotel. Private home accommodation cancellations require 30 days notice.

Cancellation 14 days before arrival for hotel stays (29 days for private home accommodations). Fifty percent of your payments are held in trust as a credit toward future travel. The other half is forfeited. You can transfer your travel credits to family or friends.

Refunds and credits are not extended to participants who don’t show up, arrive late for a tour, depart early, or miss air flights. Please consider trip cancellation and interruption insurance.

Shared rooms and cancellation. If you cancel your tour and were sharing a room with another tour participant who proceeds with travel, the cost of a single room supplement will be deducted from your refund or credits.

Travel insurance covers most things that can go wrong before or during your trip. Don’t let illness, injury, or work issues result in financial loss. We strongly encourage you to purchase insurance to protect your travel investment.

Tours are canceled if natural disasters, global economic instability, USA military, economic, or political aggression against the destination country, pandemics, or acts of God prevent travel. These types of awful events are known as “force majeure.” All money you’ve paid to us for services is credited-in-full for future travel. We cannot refund air tickets. These examples are often refundable when you purchase separate travel “cancelation for any reason” insurance coverage.

Cuba has social and economic features, which may not appeal to you, including weather, food, water, local customs, combined with an aging infrastructure. Island living standards, conditions, services, and accommodations are lower than the United States. We cannot be held accountable or liable for these differences.

Our services comprise and include everything listed in the tour package you purchased. We reserve the right to replace itinerary activities and substitute accommodations mentioned in your itinerary with similar activities and accommodations as things often change in Cuba.

Tour participants must obey the laws of Cuba. Failure to do so relieves us of all obligations to the traveler. Travelers denied entry into Cuba can hold no claim against us. Services will be denied to participants whose conduct and behavior, before or during travel, impedes the safe, enjoyable course of a tour. We have a zero-tolerance policy against threatening, harassing or shaming tour participants based on race, ethnicity, national origin, sexual orientation, gender, gender identity, religion, age, and disability. These policies follow the constitutional and social norms of Cuba.